Claims Handler (Office Manager)
Full Time: 45 Hours per week
5 Days per week (M to F)
21 Days holiday pay including bank holiday
Permanent contract – Start salary from £20,000 subject to review £25,000 after three months
Competitive Salary Subject to Experience
Job Title:
Claims Handler (office manager)
You will have experience as a Claims handler, you are responsible for processing and investigating insurance claims relating to customers' policies. This will involve working with the policyholder, colleagues and other professionals to ensure that the claim is valid, also, office manager with excellent secretarial and organisational skills. You will be a strong team player with exceptional interpersonal and communication skills and have the ability to demonstrate initiative. Diplomatic and discreet in approach, you will be able to manage a complex and demanding workload, be able to work to deadlines and have the ability to assimilate large quantities of written and verbal communication quickly.
Job Duties:
MAIN DUTIES AND RESPONSIBILITIES:
PERSON SPECIFICATION:
Essential
Desirable
5 Days per week (M to F)
21 Days holiday pay including bank holiday
Permanent contract – Start salary from £20,000 subject to review £25,000 after three months
Competitive Salary Subject to Experience
Job Title:
Claims Handler (office manager)
You will have experience as a Claims handler, you are responsible for processing and investigating insurance claims relating to customers' policies. This will involve working with the policyholder, colleagues and other professionals to ensure that the claim is valid, also, office manager with excellent secretarial and organisational skills. You will be a strong team player with exceptional interpersonal and communication skills and have the ability to demonstrate initiative. Diplomatic and discreet in approach, you will be able to manage a complex and demanding workload, be able to work to deadlines and have the ability to assimilate large quantities of written and verbal communication quickly.
Job Duties:
MAIN DUTIES AND RESPONSIBILITIES:
- Provide a high quality secretarial and organisational support service.
- Effective management of the electronic diary, assessing the priority of appointments and reallocation as necessary.
- Receiving and dealing with telephone calls professionally, redirecting or taking messages and using initiative to deal with queries.
- Sorting, distributing and responding or drafting responses to incoming mail in a timely and efficient manner.
- Organising and maintaining effective filing systems
- Making travel arrangements, booking accommodation and processing claims for expenses.
- Pass information on to other colleagues and professionals including claims investigators and underwriters.
- Update computer and paper records with details of the claim.
- Discuss the claim with suppliers and repairers as necessary. For example, you may have to organise a replacement vehicle to be delivered to a client or for builders to repair damage to property.
- Keep the policyholder informed both verbally and in writing of the status of the claim.
- Advise clients on general queries and insurance issues.
- Liaise with policyholders, taking information on the nature of the claim and details of their policy.
PERSON SPECIFICATION:
Essential
- Experience of electronic diary management.
- Excellent team working skills with the ability to work collaboratively and cooperatively with colleagues.
- Ability to organise and plan own work.
- Exceptional interpersonal and communication skills, including the ability to ensure effective communication with a wide range of contacts both internal and external to the Freedomship Group.
- Ability to assimilate large quantities of written and verbal communication quickly and produce accurate, timely minutes.
- Excellent attention to detail, including proofreading skills, with the ability to maintain a high level of accuracy.
- Demonstration of the ability to work under sustained pressure and to tight deadlines.
- A flexible, pro-active approach to work including the ability to prioritise and re-prioritise to achieve successful outcomes.
- Ability to work on own initiative.
- Ability to deal with sensitive information with discretion and to maintain confidentiality at all times.
- Technical knowledge of the insurance industry
- An analytical mind
- Good numeracy and literary skills
- Working knowledge of computers and computer programs such as Excel and Word
- The ability to work to a deadline
- Excellent interpersonal, customer care and communication skills
Desirable
- Experience of working in a Higher Education Environment.